Inquiries

At Avvacrypto, we prioritize transparency, open communication, and responsive support for all inquiries related to our services, platform, and operations. This Inquiries Policy outlines the process for submitting and addressing inquiries in compliance with European Union (EU) laws, including General Data Protection Regulation (GDPR) and other applicable regulations.

1. Scope of the Policy

This policy applies to all inquiries, including but not limited to:

• Questions about Avvacrypto's services and features.
• Requests for assistance or support.
• Regulatory or legal queries.
• Business and partnership proposals.

2. Submitting an Inquiry

Users, partners, or stakeholders can submit inquiries via the following channels:

a. Customer Support

• Email: support@avvacrypto.com
• Help Center: Access the FAQ section or submit a ticket via our platform.

b. Business and Partnership Inquiries

• Email: partnerships@avvacrypto.com

c. Legal and Regulatory Inquiries

• Email: legal@avvacrypto.com

d. Media and Press

• Email: media@avvacrypto.com

e. Mailing Address

Avvacrypto
103 Bishopsgate, London, EC2N 5AA, United Kingdom

3. Response Times

We aim to respond to all inquiries within the following timeframes:

• General Inquiries: Within 24–48 business hours.
• Technical Support: Within 24 business hours.
• Legal or Regulatory Requests: Within 7 business days.
• Partnership and Business Proposals: Within 5 business days.